“Non-technical users”

I was talking about some of my work tonight, and some of the writing I’ve done to make my work comprehensible to colleagues who aren’t software developers. Although it’s a cliche, I took care never to use the phrase “non-technical users”.

A lot of my colleagues aren’t software developers, but that doesn’t mean they’re not technically capabable – it just means their specialism is in another field.

I used the alternative phrasing “cultural heritage professionals who aren’t software developers”. It’s wordier, but it puts us all on the same level – we’re all professionals, just in different fields – and doesn’t create an implicit hierarchy between developers and non-developers.